Customer Care

Putting you first.

Our aim is to provide good quality customer care to all our residents, partners and visitors.

Please take a look at our Customer standards leaflet for more information. It explains the level of service you should get when you make contact with us.

We aim to:

• Sort out your problem or query at first point of contact
• Treat you with courtesy and respect
• Make sure we are trained to help you in the best way we can

We will aim to:

• Answer your call within 30 seconds
• Try to resolve your questions on the phone or to connect you to the right person
• Respond to voicemail messages within one working day
• Keep our voicemail messages up to date

We will reply to you within ten working days or contact you if it will take longer.

We will:

• Provide a clean, welcoming reception area
• Treat you with respect and in a professional manner

We will make sure our website is accessible to as many customers as possible. Please take a look at our Accessibility page for more information.

Whenever possible we will provide services online for:

• Booking
• Requests
• Payments
• Applications